Appointment Scheduling

Call me at 404-315-7331. If you get my voice mail, I’m usually able to return your call in about an hour because every call pages me. It also works to email me at judycanlpc@gmail.com. Email is not the quickest way to reach me.

I’m happy to spend up to 30 minutes (complimentary) in person or via telephone for us to decide if I am the best person for you.

I have full-fee client hours Monday through Friday 9 A.M to 7 P.M. I do have some insurance and EAP client appointment hours Monday through Friday 9 A.M to 4 P.M.

An unkept appointment with less than 24-hour notice is charged the same fee as a kept appointment. I typically do not reschedule a new client who cancels a first appointment in less than 24 hours or is a “no show” for the first appointment. Insurance companies and EAPs do not cover missed appointments.

Licensed Professional Counselors have legal Privileged Communication and privacy in Georgia for therapy clients. (There are some exceptions in case of potential harm.) At this writing, mental health and substance abuse records have a higher level of privacy protection than general medical records.

If you want your health insurance to cover part of your counseling, it is important to understand a few things: health insurance is a “sickness” and not a “wellness” model. This means that a medical illness diagnosis must be entered on the insurance form for each appointment and every medical diagnosis is reported to the national Medical Information Bureau as a permanent record.

I ask you to complete new client forms when you arrive at the office. I consider someone a client once they complete my intake forms so I don’t send the forms out in advance of an appointment.

Practically every health insurance policy covers mental health and substance abuse services; however, policies typically have calendar year deductibles and copays. I often find clients have very high deductibles or a Health Savings Account or no out of network benefits. If you want to use a third-party payer, it is important that you know before we meet how your policy works and your financial responsibility.

I am able to provide to you the insurance billing form with the necessary information for you to submit to your insurance carrier for reimbursement.